Although sufficient preparations have been made, due to the surge in the order number during holidays, the order processing time and shipping time may be delayed. It is estimated that the order processing time will be around 3-5 days, after which we'll use UPS, FEDEX to transport your order. The whole process may take about 5-7 days. Please don’t worry too much about the parcel issue, because KILLABEE also hopes that every consumer can receive the goods as soon as possible, so we have already made up the manpower in the warehouse a month ago and actively communicated with the logistics provider to win privileges. We’ll actively deal with shipping and transportation issues during the holidays, so please be patient and thank you for your understanding.
For now, we offer two options one is Standard Shipping; one is Dedicated Service
Standard shipping is our default shipping. In the United States, we collaborate with UPS and FedEx. We usually ship an item depend on our warehouse status. If customers want to track the items, we will offer UPS or FedEx tracking URL, case by case.
In the European Union, we collaborate GSL. We will only offer a GSL tracking URL to help customers track the item.
This is a special service to customers. We will mark the item and follow it to make sure the shipping status is smooth, and send a notification email to the customer. Don't need to worry about where is my order. We will take the time to send the info to you.
Total Delivery Time = Packaging Time(1-3 business days) + Shipping Time(4-10 business days). The processing time varies based on the items you buy.
The most important info: Due to covid-19, we can't promise this formula can work on well.
- United States (Excluding Alaska (AK), American Samoa, Hawaii (HI) Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas/ Europe/ Pacific)
- European Union
- 108-118 Brea Canyon Road, Building 12, City of Industry, CA 91789.
- Suit 1 121 Herrod Blvd, Dayton, NJ 08810.
- Tobelwasenweg 25, 73235 Weilheim/Teck, Germany.
Customers usually take two notifications. One is about order confirm. In this term, we are packaging your item. And then, we offer the package to our partner(UPS or FedEx). Customers will take another notification about a tracking number. Now, you can check where and when would you get your order.