Shipping policy

Shipping information

Announcement

Dear customer

It is estimated that the order processing time will be around 1-3 days, after which we'll use UPS, FEDEX to transport your order. The whole process may take about 5-12 days.

Although sufficient preparations have been made, due to the surge in the order number during holidays, the order processing time and shipping time may be delayed. We’ll actively deal with shipping and transportation issues during the holidays, so please be patient and thank you for your understanding.

Shipping options

For now, we offer two options to customers. One is Standard shipping; One is Dedicated service

Standard shipping

Standard shipping is our default shipping. In the United States, we collaborate with UPS and FedEx. We usually ship an item depend on our warehouse status. If customers want to track the items, we will offer UPS or FedEx tracking URL, case by case.

In the European Union, we collaborate GLS. We will only offer a GLS tracking URL to help customers track the item.

Dedicated service

This is a special service to customers. It spends less time to deliver items, at least 1-2 days. We will mark the item and follow it to make sure the shipping status is smooth, and send a notification email to the customer. Don't need to worry about where is my order. We will take the time to send the info to you.

Shipping formula

Total delivery time = Packaging Time(1-3 business days) + Shipping Time(4-10 business days). The processing time varies based on the items you buy.

The most important info: Due to covid-19, we can't promise this formula can work on well.

Shipping region

  • United States (Excluding Alaska (AK), American Samoa, Hawaii (HI) Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas/ Europe/ Pacific)
  • Canada
  • European Union

Our warehouse

United States

  • Address: 108-118 Brea Canyon Road, Building 12, City of Industry, CA 91789.
  • Address: Suit 1 121 Herrod Blvd, Dayton, NJ 08810.

European Union

  • Address: Tobelwasenweg 25, 73235 Weilheim/Teck, Germany.

Delivery notifications

Customers usually take two notifications. One is about order confirmation. In this term, we are packaging your item. And then, we offer the package to our partner(UPS or FedEx). Customers will take another notification about a tracking number. Now, you can check where and when would you get your order.

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