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Dear customer,

Although sufficient preparations have been made, due to the surge in the order number during holidays, the order processing time and shipping time may be delayed. It is estimated that the order processing time will be around 3-5 days, after which we'll use UPS, FEDEX to transport your order. The whole process may take about 5-7 days. Please don’t worry too much about the parcel issue, because KILLABEE also hopes that every consumer can receive the goods as soon as possible, so we have already made up the manpower in the warehouse a month ago and actively communicated with the logistics provider to win privileges. We’ll actively deal with shipping and transportation issues during the holidays, so please be patient and thank you for your understanding.


Where KILLABEE Ships


48 continental states with the United States, Canada and Germany.





1. A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

2. The tracking number will be sent to you by e-mail once items shipped out.




*We do not ship to Alaska(AK), Hawaii(HI) and US Territories (excluding Guam, US Virgin Islands & Puerto Rico). 

*We are not responsible for errors if you give us incorrect or incomplete information.

*For some big orders, in case of credit card fraud, we need to confirm your personal details. Please make sure your e-mail or phone number is correct and available.

*All packages will be shipped without a signature required for delivery. Killabee is not responsible for lost or stolen packages without a signature. Signature for delivery is available for an additional fee. 


**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.