We’re bummed if you’re not 100% satisfied with the items you received, and orders can be returned within 30 days of the shipping date for most of items in new condition.Items returned must be in their unused condition with the original packing,Items must be returned unassembled, undamaged, and with all tags attached.
Please allow 10-15 business days after your chair has been received by our warehouse to allow us to inspect your return and process your refund.
PROCESS OF RETURNING
1.Contact our customer service department by sending us an email. Indicate which item(s) you would like to return and the reason for your return. We do not accept returned items that were sent back by you directly without checking with us first.
2.Place the item(s) in the original packing and seal the parcel securely.
3.Drop off your package at the local post office.
4.Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
If you wish to return the items to the nearest return address, please send a message in your account, our customer service will contact with you as soon as possible.
We will offer a full refund of items you have returned. However please note that the customer is responsible for return shipping fee.
Refunds are processed within 7 business days upon receipt of the package. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.
Killabee hopes every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.
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