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FAQs

Q: Where Killabee ships:

The 48 continental states.

Q: Do you ship to Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)?

No, at this time Killabee can only ship to the 48 continental states with the United States.

Q: Do you ship to Canada or any other international countries?

From this website, we can only ship and sell to USA based customers. Our Canada and Germany website will be opening soon.

Q: Why did my order come in multiple boxes or from multiple carriers?

We may ship your order to you in multiple boxes or via multiple carriers due to:
  The order size — large orders often are split into multiple boxes for more efficient delivery.
  The chair's storage location — some chairs will come to you from our different warehouses.

Q: Where is my order?

Please allow up to 3 business days to process an order. Once an order is processed and shipped, it can take 3-5 business days to be delivered. But sometimes, for reasons beyond our control, we will make notes about the estimated shipping time on the product pages.

Q: Can I track my shipment?

Yes! You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information. If you find your order has not been delivered in this time window, please email us at support@killabee-gaming.com with your order number so we could further assist you.

Q: Why was an item on my order canceled and will I be charged?

While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to inventory stock shortage. You will receive a separate email letting you know about this cancellation and your credit card will not be charged.

Q: How can I get a refund or exchange my product?

Please visit our Return Policy page for additional refund or exchange information.

Q: Where can I find the size of the chair?

Size can be found in the product page.

Q: Does my seat come fully assembled?

No, our chairs will arrive with easy to follow assembly instructions. You can find the Assembly Video and Assembly Guide in the Resources page.The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. Our Killabee Chair can be easily assembled within a couple of minutes!If you run into any issues during the assembly, please do not hesitate to drop us an email at support@killabee-gaming.com and our support team will do their best to help you.

Q: How do I take care of my Killabee Chair?

While we designed Killabee Chair to be durable, that doesn't mean you should abuse it or neglect taking care of it. If there are stains on the surface o the chair, apply some polish on a soft towel and rub the stains until they dissolve. Do not apply the polish directly to the chair.You can learn to maintain your chair by visiting Aftercare Guide page.

Q: What features does your ergonomic gaming chairs possess?

Swivel - Our ergonomic chair can easily rotate so the user can reach different areas of his or her desk without straining .
Armrest - Our chair's armrests are adjustable. (1D / 3D / 4D / Linkage Armrest)
Backrest - Our chair's backrest is separate from the seat, it is adjustable in height and angle.
Seat Material - The material on our chair seat and back has enough padding to be comfortable to sit on for extended periods of time.
Seat Height - Our chair’s seat height is easily adjustable.
Seat Width and Depth - Our seat have enough width and depth to support any user comfortably. Our seat’s forward/backward tilt is adjustable.
Lumbar Support - The lumbar spine has an inward curve and sitting for long periods without support for this curve tends to lead to slouching (which flattens the natural curve) and strains the structures in the lower spine.